Refund policy
SUBSTITUTIONS
Our cheese is variable and sometimes the cheese we’ve advertised may not be in stock or suitable to send. If this is the case we’ll substitute a similar cheese to an equal or higher monetary value. Your payment will at this time have been processed and there will be no change to the amount you have been charged. If you would rather cancel your order than receive a substitution, please tell us when you place your order.
QUALITY CONCERNS
We take great pride in the quality and condition of our cheese and it should reach you in the best possible condition. When you receive your box of cheese, please open it right away, loosen the wrapping around the cheeses and inspect them. If you aren’t happy with what you find, please contact us and if possible email pictures to cheese@brunyislandcheese.com.au and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.
Likewise if the box of cheese has been damaged during delivery, please call us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:
- Incorrect addresses
- Unopened parcels
- Delayed deliveries due to weather problems.
- Gifts to recipients who have gone away or are unable to receive parcels
RETURNS
We don’t ask you to return anything perishable but may ask for non perishable products to be returned to us and if so we will reimburse you for postage.
CANCELLATION
Bruny Island Cheese Co. reserves the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive notification before the order has been dispatched.Â
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