FAQs

Orders placed by 12pm Monday are dispatched Tuesday morning. Orders placed after that cutoff will be included in the following Tuesday’s dispatch. Chilled deliveries usually arrive 1–3 days after dispatch, depending on your location. Read the shipping details.

Australia-wide delivery is free on orders over $199. Orders under $199 have a $20 delivery fee. If your order arrives in separate deliveries, a delivery fee is charged only once per order. More about shipping.

Yes. Chilled goods usually arrive 1–3 days after Tuesday dispatch. Beer and wine sent with Australia Post eParcel can take 5–10 business days. See our shipping information.

We pack cheese and other chilled goods in insulated boxes with gel ice packs to help protect them in transit. Each insulated box holds up to 5kg; larger orders may be sent in more than one box.

Orders containing both chilled goods and alcohol are sent separately, so you may receive two tracking links and two deliveries. Where a delivery fee applies, it is charged once for the order.

Each shipping method generates its own tracking number when your order is dispatched. You’ll receive an email or text notification with the tracking details.

A driver will leave your parcel only where they consider it safe. Otherwise, it may be taken to a local depot or post office. If you live in an apartment, add useful delivery instructions when placing your order. See delivery information.

We do not recommend a PO Box for orders containing perishable products. Please use an address where the delivery can be received promptly.

If you need to change an order, contact us as soon as possible. You can cancel without penalty if we receive your request before the order has been dispatched. Read the refund policy.

Because our cheese varies, we may substitute a similar cheese of equal or higher value if the advertised cheese is unavailable or unsuitable to send. If you would prefer to cancel rather than receive a substitution, let us know when you place your order. Read the refund policy.

Open and inspect your box as soon as it arrives. If something is damaged or you have a quality concern, email us promptly and include photos if possible. We can discuss a replacement or refund. Read the refund policy.

Keep the cheese wrapped in the breathable paper it arrived in. If you need to store it in the fridge, the crisper is usually more humid; wrap it well so it does not dry out. Bring it back towards room temperature before serving. Read our cheese-care guide.

The best-before date is the cheesemaker’s guide to when the cheese is at its best. Our online-order aim is to send cheese with at least 2–3 weeks before that date. Because artisan cheese continues to mature, its character changes over time. If you’re unsure about a particular cheese, ask us.

Some of our cheeses develop natural surface mould as they mature. Its appearance depends on the cheese and how it has been stored. If you’re unsure about a particular cheese, please send us a photo so we can advise you. You can also read our cheese-care guide.

Yes. On the Monthly Cheese Box product page, choose a one-time purchase or a subscription before adding it to your cart.